Terms of Service

Summary (not binding): Rosterwave is a SaaS platform for staff scheduling, timesheet, payroll and business analytics. You pay a monthly subscription. Your data stays in Australia. We calculate wages under Fair Work Modern Awards but you must verify accuracy — see the Award Disclaimer. Cancel any time. NSW law governs.

1. Definitions

In these Terms:

• "Rosterwave", "we", "us", "our" means Colorcity Pty Ltd (ABN 61 689 113 237), trading as Rosterwave.
• "Customer", "you", "your" means the business or individual entering these Terms.
• "Service" means the Rosterwave software platform (web application, kiosk app, API and supporting services).
• "Company ID" means the unique workspace identifier assigned at signup (e.g. colorcity-4823).
• "Owner" means the user with billing and administrative control of a Customer workspace.
• "Authorised User" means any individual (Owner, Admin, HR, Operations, Location Manager, or Staff) whom you invite to access your workspace.
• "Customer Data" means all data you or your Authorised Users upload, enter, or generate through the Service (employees, shifts, payslips, revenue, bills, invoices, audit log, etc.).
• "Confidential Information" means any non-public information disclosed by one party to the other in the course of using the Service.
• "Fees" means the subscription and usage charges set out in our Pricing page.
• "NES" means the National Employment Standards under the Fair Work Act 2009 (Cth).
• "ACL" means the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

2. Agreement & Related Documents

By registering for, accessing, or using the Service you agree to be bound by these Terms and the following documents, each of which is incorporated by reference:

• Privacy Policy
• Cookie Policy
• Fair Work Award Disclaimer
• Refund Policy
• Acceptable Use Policy (below at clause 6)
• Service Level Commitments (below at clause 10)

If you enter these Terms on behalf of a legal entity, you represent that you are authorised to bind that entity.

You must be at least 18 years old to accept these Terms as an individual, or you must be signing on behalf of a business.

3. The Service

Rosterwave provides a subscription-based platform for staff scheduling, timesheet management, Australian Fair Work Modern Award-based payroll calculation, leave management, and business analysis.

The Service is delivered over the public internet. You are responsible for procuring the equipment and internet connectivity necessary to access it (browser, tablet for kiosk, etc.).

Features vary by subscription tier (Starter, Pro, Business). We may add, modify, or discontinue features from time to time; where a change is materially adverse to a paid tier, we will provide reasonable notice.

4. Account & Ownership

4.1 Workspace and Company ID

Each Customer receives a unique Company ID. All Authorised Users log in through that Company ID. Customer Data is logically and (where technically feasible) physically isolated per Company ID.

4.2 Owner

Every workspace has exactly one Owner. The Owner:

• Is the primary billing contact and legally responsible for payment of Fees
• May transfer ownership to another Administrator through the Settings interface (subject to that Administrator's acceptance)
• Has exclusive rights to change subscription plan, update payment method, cancel the subscription, and initiate ownership transfer

4.3 Authorised Users

You are solely responsible for:

• Maintaining the confidentiality of all account credentials issued to Authorised Users
• All activity that occurs under your Company ID, including any activity by Authorised Users or by third parties who obtain credentials
• The accuracy of data entered (employee records, wages, tax settings, ages for junior rates, etc.)
• Ensuring each Authorised User is legally entitled to access the Customer Data made available to them
• Promptly removing access when an Authorised User's employment or engagement with you ends

You must notify us at security@rosterwave.com without undue delay if you become aware of any unauthorised access to your workspace.

5. Subscription, Fees, Billing & Refunds

5.1 Plans and Fees

Rosterwave offers Starter (free), Pro, and Business tiers. All Fees are quoted in Australian Dollars (AUD) and, unless otherwise stated, include GST for Australian customers.

5.2 Billing Cycle

Paid plans are billed monthly in advance. Your subscription renews automatically at the end of each billing cycle until cancelled.

5.3 Payment Method

Payments are processed by our payment processor (currently Stripe). By providing payment details you authorise us and Stripe to charge your nominated payment method for all Fees due.

5.4 Failed Payments

If a scheduled payment fails, we will attempt to notify the Owner and retry. Non-payment triggers a lifecycle:

• Day 0-7: Grace period — full access
• Day 7: Past due — banner reminder, full access continues
• Day 14: Read-only mode — you can view and export, not edit
• Day 30: Locked — only the Owner may log in to reactivate
• Day 90: Cancelled — data preserved for statutory retention periods

Customer Data remains exportable at all stages until cancellation.

5.5 Refunds

See Refund Policy. Nothing in this clause limits your rights under the ACL.

5.6 Taxes

Fees are inclusive of GST for Australian Customers. Customers outside Australia are responsible for any applicable withholding tax, VAT, or equivalent levies in their jurisdiction.

5.7 Price Changes

We may change Fees on 30 days' notice to the Owner by email. Continued use after the effective date constitutes acceptance. If you do not accept the new pricing you may cancel before the effective date without penalty.

6. Acceptable Use Policy (AUP)

You and your Authorised Users agree not to:

6.1 Legal & Rights

• Use the Service for any unlawful purpose or in violation of Australian, State, or Territory law
• Upload or process personal information without a lawful basis under the Privacy Act 1988 (Cth)
• Infringe any third party's intellectual property, privacy, or other rights
• Misrepresent your identity or affiliation

6.2 Technical Restrictions

• Attempt to reverse-engineer, decompile, disassemble, or derive source code from the Service
• Circumvent, disable, or interfere with security features, access controls, or usage limits
• Access the Service by any automated means (bots, scrapers, crawlers) other than the documented API
• Use the Service to build a competing product or service
• Perform load testing, penetration testing, or vulnerability scanning without our prior written consent — send a request to security@rosterwave.com
• Introduce malware, viruses, worms, or any code designed to disrupt, damage, or gain unauthorised access to systems

6.3 Content & Conduct

• Send spam, unsolicited commercial communications, or phishing content through Service-generated emails
• Upload content that is defamatory, harassing, hateful, or infringes on human rights
• Impersonate any person or entity

6.4 Commercial Restrictions

• Resell, sublicense, white-label, or otherwise commercially exploit the Service without our prior written consent
• Create multiple workspaces to circumvent employee-count limits for the same business or related entities
• Share paid features with parties outside your workspace

Enforcement: We may investigate suspected violations. If we conclude a violation occurred we may (at our discretion) warn, temporarily suspend, or terminate your access without refund. Serious or repeated violations may be reported to law enforcement.

7. Intellectual Property

7.1 Our IP

Rosterwave (and its licensors) retain all rights, title, and interest in the Service, including all software, design, documentation, know-how, and trademarks. Nothing in these Terms transfers any of our IP to you except the limited licence to use the Service during your subscription.

7.2 Your IP · Customer Data

You retain all rights, title, and interest in Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and back up Customer Data solely to (a) provide the Service to you, (b) prevent or address service, security, or technical issues, and (c) comply with law.

7.3 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without attribution or compensation. We are not obliged to act on any feedback.

7.4 Publicity

We may not publicly identify you as a customer without your prior written consent (email confirmation is sufficient). If you do consent, we may use your name and logo on our website and marketing materials, and you may revoke consent at any time on 30 days' notice.

8. Data & Privacy

Our collection and handling of personal information is governed by our Privacy Policy. Where you upload personal information about your employees or other individuals, you are the "data controller" (or "APP entity") and Rosterwave acts as a data processor. You must have a lawful basis under the Privacy Act 1988 (Cth) for any personal information you upload.

A separate Data Processing Addendum (DPA) is available on request for Customers who need one for their internal compliance (e.g. Business tier customers, or those with GDPR exposure through EU staff). Email legal@rosterwave.com.

9. Payroll & Fair Work Compliance

The Fair Work Modern Award interpretation, junior rate application, casual loading, penalty rates, overtime brackets, annual leave loading, and other payroll logic in the Service are provided as a calculation tool. They do not constitute legal or industrial-relations advice.

You are solely responsible for confirming that wages, entitlements, and record-keeping comply with the applicable Modern Award, enterprise agreement, individual contract, NES, and record-keeping requirements under the Fair Work Act 2009 (Cth).

Full detail: Fair Work Award Disclaimer.

10. Service Levels & Support

10.1 Uptime Commitment

We target the following monthly uptime for the Service:

• Starter: Reasonable-effort basis (no guarantee)
• Pro: 99.5%
• Business: 99.9%

Uptime excludes: planned maintenance (announced in advance), issues caused by your equipment or internet, third-party outages (payment processor, DNS, upstream ISP), and force majeure events.

10.2 Service Credits

If we miss the uptime target for a calendar month, on your written request within 30 days after month end we will credit your account as follows:

• 99.0% - target%: 10% credit of the following month's Fees
• 95.0% - 99.0%: 25% credit
• < 95.0%: 50% credit

Service credits are your sole and exclusive remedy for uptime failures.

10.3 Support Response Targets

• Starter: Community forum only
• Pro: Email support, target 1 business day response
• Business: Priority email, target 4 business hours response · onboarding call · dedicated Slack channel on request

10.4 Planned Maintenance

We aim to schedule maintenance outside AEST business hours (Mon-Fri 9am-6pm). Emergency maintenance may occur at any time.

11. Confidentiality

Each party will keep the other's Confidential Information confidential and use it only to perform its obligations under these Terms. Confidential Information does not include information that is (a) publicly available through no breach, (b) known before receipt, (c) independently developed, or (d) required to be disclosed by law.

These confidentiality obligations survive termination of these Terms for a period of 5 years.

12. Warranties & Disclaimer

Each party warrants that it has the legal capacity to enter these Terms and that its performance will not violate any applicable law or agreement.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or accuracy of Fair Work Modern Award calculations.

Nothing in these Terms excludes, restricts, or modifies rights under the ACL that cannot be lawfully excluded. Where our liability for a breach of a non-excludable ACL guarantee can be limited, our liability is limited (at our option) to (a) resupplying the Service or (b) paying the cost of resupply.

13. Indemnity

13.1 By You

You will indemnify and hold harmless Rosterwave and its officers, directors, employees, and agents from and against any claim, loss, damage, cost, or expense (including reasonable legal fees) arising from:

• Your breach of these Terms, the AUP, or any applicable law
• Your Customer Data, including any claim that Customer Data infringes a third party's rights or was collected without lawful basis
• Wage underpayments, tax errors, or other payroll-related claims by your employees or the ATO/Fair Work Ombudsman
• Your use of the Service in combination with third-party products or services

13.2 By Rosterwave

Subject to the liability cap in clause 14, we will indemnify you against third-party claims that the Service infringes an Australian patent, copyright, or registered trademark. Our sole obligation is (at our option) to (a) modify or replace the Service to remove infringement, (b) obtain rights allowing continued use, or (c) refund unused prepaid Fees and terminate.

14. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), statute, or otherwise, is limited to the greater of:

• The total Fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim; or
• AUD $500.

Neither party is liable for:

• Indirect, consequential, incidental, special, punitive, or exemplary damages
• Lost profits, lost revenue, loss of goodwill, loss of business opportunity, or loss of anticipated savings
• Loss or corruption of data other than as required by law

These limitations apply even if a party has been advised of the possibility of such damages, and to the fullest extent permitted by law.

This clause does not limit either party's liability for (a) death or personal injury caused by that party's negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be limited by law.

15. Force Majeure

Neither party is liable for delay or failure in performance caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemic, government action, labour disputes, or failure of internet/telecommunications infrastructure. The affected party must notify the other and use reasonable efforts to resume performance.

16. Beta & Preview Features

From time to time we may offer features labelled "beta", "preview", "early access", or similar. These features are provided as-is without warranty and are excluded from the SLA in clause 10. We may modify or withdraw beta features at any time without notice.

17. Non-solicitation

During the term of these Terms and for 12 months after, neither party will directly solicit for employment any employee of the other party with whom they interacted through the Service, except through general public job postings.

18. Insurance

We will maintain professional indemnity insurance and public liability insurance appropriate to the nature of our business. Certificate of currency available on request to Business tier customers.

19. Termination

19.1 By You

You may cancel your subscription at any time through Settings. Cancellation takes effect at the end of the current billing period.

19.2 By Us

We may suspend or terminate your access on 30 days' notice for convenience, or immediately for:

• Material breach of these Terms (uncured within 14 days of notice)
• Non-payment of Fees
• Suspected fraud, illegal activity, or serious AUP violation
• Insolvency events (bankruptcy, liquidation, winding-up)

19.3 Effect of Termination

• Fees paid in advance for periods after termination are non-refundable except as required by law or expressly stated in the Refund Policy
• You retain access to export Customer Data for at least 90 days after termination
• Legally-mandated records (finalised payslips, superannuation records, etc.) may be preserved longer at your request or as required by law
• Clauses that by nature survive termination (IP, confidentiality, indemnity, liability, governing law) survive

20. Changes to Terms

We may revise these Terms from time to time. Material changes will be notified to the Owner by email at least 30 days before the effective date. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to a change, you may cancel before the effective date.

21. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales for any disputes arising under these Terms.

Before commencing litigation, the parties will attempt in good faith to resolve any dispute through direct negotiation for at least 30 days.

22. General

• Entire Agreement: These Terms, together with the documents referenced in clause 2, constitute the entire agreement between the parties and supersede all prior agreements on the same subject matter.
• Severability: If any provision is held invalid, the remaining provisions continue in effect.
• Waiver: No failure or delay in enforcing a right constitutes a waiver of that right.
• Assignment: You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Notices: We may give notice by email to the Owner's address on file. You must give notice to legal@rosterwave.com and (for formal disputes) by post to Level 1, 63-73 Ann Street, Surry Hills NSW 2010, Australia.
• Language: These Terms are entered into in English. Any translations are for convenience only.
• No Partnership: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

23. Contact

Legal, contractual, and formal notices: legal@rosterwave.com · Level 1, 63-73 Ann Street, Surry Hills NSW 2010, Australia

Support: support@rosterwave.com

Billing: billing@rosterwave.com

Privacy: privacy@rosterwave.com

Security: security@rosterwave.com

Privacy Policy

APP 1 · Open & Transparent Management

Rosterwave ("we", "us") is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we handle it, and your rights.

We are bound by the Australian Privacy Principles set out in Schedule 1 of the Privacy Act 1988 (Cth).

APP 3 & 5 · What We Collect & Why

Depending on how you use the Service, we may collect:

From account holders (Owner, Admins)

• Name, email, hashed password
• Business name, ABN, billing address
• Payment method metadata (card brand, last 4 digits — full card details are stored by Stripe, not us)

About your employees (entered by you)

• Name, email, phone, address
• Employee number, role, employment type, award, classification, pay rate
• Tax File Number (TFN), bank BSB + account, super fund + member number
• Visa status and expiry (if applicable)
• Age (for junior rate application)
• Shift, leave, and payslip records

Automatic

• Login events (IP, timestamp, user-agent — audit log)
• Feature usage counts (aggregate, no individual identification)

We collect this information because you provide it to us or because it is generated by your use of the Service. We use it solely to:

• Provide the payroll, scheduling, and business-analysis features you requested
• Send transactional emails (invoices, subscription notices, password reset)
• Detect fraud and misuse
• Comply with legal obligations (e.g. STP reporting when enabled by you)

APP 6 · Use & Disclosure

We do not:

• Sell your personal information to anyone
• Use your data to train third-party AI models
• Disclose your data to advertisers
• Share individual employee records with other Rosterwave customers

We may disclose personal information:

• To subprocessors necessary to deliver the Service (listed below)
• Where required by Australian law, court order, or regulatory request
• Where you explicitly direct us to (e.g. exporting to Xero)
• In connection with a merger, acquisition, or sale of substantially all our assets (subject to equivalent protections and 30 days' notice)

Subprocessor List

We use the following third parties to deliver the Service. Each has contractual obligations to protect your data at least to the standard of this policy:

Notification of changes: we will update this list when we add or remove subprocessors. Material changes (adding a subprocessor that receives Customer Data of a new type) will be notified to the Owner by email with 30 days' opportunity to object.

Controller vs Processor

Important: For employee records you upload (names, TFN, bank, wages, hours), you are the "APP entity" / data controller and Rosterwave is a data processor acting on your instructions. Your employees should direct access, correction, and deletion requests to you as their employer — not to Rosterwave directly. You are responsible for having a lawful basis to collect and process their information under the Privacy Act 1988 (Cth) and any applicable State law.

APP 8 · Cross-border Disclosure

Your data is primarily stored in Australia (AWS Sydney region). Where we use overseas subprocessors (e.g. Stripe for payments), we take reasonable steps to ensure they comply with the Australian Privacy Principles or equivalent protections.

APP 11 · Security

We employ reasonable technical and organisational measures to protect personal information:

• TLS encryption in transit
• Passwords stored as PBKDF2-SHA256 hashes with per-user salts
• Payment card details stored by Stripe (PCI-DSS Level 1)
• Per-company data isolation on our backend
• Regular backups
• Access limited to authorised personnel who need it to provide the Service

Notifiable Data Breaches (NDB Scheme)

If we experience a data breach that is likely to result in serious harm to affected individuals, we will:

1. Contain the breach and assess impact within 30 days
2. Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by Part IIIC of the Privacy Act
3. Provide information about what happened, what data was involved, and steps individuals can take

APP 12 & 13 · Access & Correction

You may request access to, or correction of, your personal information at any time. Account holders can:

• Export all their data via Settings → Data & Backups → Full JSON bundle
• Correct account and billing details in Settings
• Contact us at privacy@rosterwave.com for other requests

We will respond within 30 days.

Employee data · special note

Where you enter personal information about your employees, you (as employer) are the data controller and Rosterwave acts as a data processor on your behalf. Your employees should direct access, correction, or deletion requests to you, not Rosterwave. You are responsible for having a lawful basis to collect and process their information.

Cookies

See our Cookie Policy. In brief: Rosterwave uses browser localStorage to remember your login session and preferences. We do not use tracking cookies or third-party analytics on the app.

Retention

We retain your data for as long as your subscription is active, plus 90 days after cancellation. Certain records (e.g. finalised payslips) may be retained longer where required by AU record-keeping law (typically 7 years for employment records).

Children

The Service is not directed at individuals under 15. If you employ minors, you are responsible for ensuring appropriate parental/guardian consent under applicable state law before entering their information.

Changes

We may update this Policy from time to time. Material changes will be notified to the Owner by email.

Contact & Complaints

Privacy questions or complaints: privacy@rosterwave.com

If unsatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookie Policy

Short version

Rosterwave uses your browser's localStorage to remember your login session, Company ID, and display preferences (theme, granularity). We do not use tracking cookies, advertising cookies, or third-party analytics on the app.

The only third-party cookie is set by Stripe when you enter a payment method, on the checkout page. Stripe uses this cookie to prevent fraud. See Stripe's Cookie Policy.

What we store in localStorage

• rosterwave_v10 — your workspace bundle (when running in local mode)
• rosterwave_session_uid — the ID of the logged-in user for this browser
• rosterwave_company_id — Company ID for API scoping and login prefill
• rosterwave_theme — your Light/Dark/Auto preference

These are technical necessities, not tracking. Clearing them logs you out but does not delete server-side data.

What we do NOT use

• Google Analytics, Facebook Pixel, LinkedIn Insights, or any advertising cookies
• Cross-site tracking
• Third-party session recording (Hotjar, FullStory, etc.)
• Fingerprinting scripts

Controlling cookies

You can clear browser storage at any time through your browser's Privacy settings. Doing so will log you out and reset display preferences but has no effect on your server-side data (accessible after re-login).

Contact

Questions: privacy@rosterwave.com

Fair Work Award Disclaimer

Read this carefully. Rosterwave calculates wages, penalties, junior rates, casual loadings, annual leave loading, and other payroll amounts based on Fair Work Modern Award data. These calculations are provided as a convenience tool — not as legal advice, industrial-relations advice, or a guarantee of Award compliance.

1. What Rosterwave provides

We ship pre-configured rate tables and calculation logic for 14 common Australian Modern Awards, including:

• General Retail Industry Award (MA000004)
• Fast Food Industry Award (MA000003)
• Hospitality Industry (General) Award (MA000009)
• Restaurant Industry Award (MA000119)
• Hair & Beauty Industry Award (MA000005)
• Pharmacy Industry Award (MA000012)
• Clerks — Private Sector Award (MA000002)
• Nurses Award (MA000034)
• ...and others (see Settings → Payroll Defaults for the full list)

We compute weekend loading, public holiday loading, overtime brackets, junior rate percentages (age-based), casual loading (typically 25%), annual leave loading (17.5%), and ordinary-hours windows using the parameters stored in your Payroll Defaults settings.

2. What Rosterwave does NOT do

Rosterwave is not:

• A registered industrial agent or workplace advisor under the Fair Work Act 2009
• A tax agent or BAS agent under the Tax Agent Services Act 2009
• A migration agent
• An accredited Fair Work compliance certification body

We do not provide legal advice about:

• Which award covers a particular employee or business
• Whether a particular employment arrangement (casual, part-time, full-time, contractor) is correctly classified
• Enterprise Agreement negotiations
• Unfair dismissal, adverse action, or general protections claims
• Individual Flexibility Arrangements
• Long service leave, redundancy, or NES compliance beyond calculations

3. Your responsibilities

As the employer, you are legally responsible for:

• Selecting the correct Modern Award for each employee
• Assigning the correct classification and level
• Correctly setting employment type (casual/part-time/full-time)
• Entering accurate ages, contracted hours, and employment start dates
• Keeping rate tables up to date if Fair Work updates the National Minimum Wage or Modern Award rates (the Payroll Defaults page lets you edit these)
• Verifying every payslip before finalising it
• Ensuring compliance with the National Employment Standards (NES), Long Service Leave laws, super guarantee obligations, and PAYG withholding
• Correct classification of workers as employees vs contractors
• Complying with State-based long service, workers' comp, and portable long service leave schemes

4. Update lag

Fair Work updates Modern Award minima each year, typically effective 1 July. Rosterwave will attempt to update shipped rate tables within a reasonable time after publication. During any lag, or if you have overridden a rate in Settings, you must manually verify rates against the current Award text at fairwork.gov.au.

5. Junior rates

Junior rates are age-based percentages of the adult rate. Rosterwave applies the correct percentage based on the employee's profile.age value you enter. If age is wrong, blank, or the employee's birthday passes without you updating their record, junior rates may be incorrectly applied. You are responsible for accurate age data.

6. Limitation of liability for payroll errors

To the maximum extent permitted by law, Rosterwave is not liable for:

• Wage underpayments or overpayments resulting from your data entry errors
• Underpayments resulting from your failure to update rates when Fair Work publishes new minima
• Underpayments resulting from incorrect classification, employment type, or award selection
• Fair Work Ombudsman investigations, penalties, or back-pay orders
• Tax office assessments arising from payroll data

Our maximum liability for payroll-calculation errors is capped as set out in our Terms of Service, clause 11.

7. Recommendation

We strongly recommend:

• Cross-check the first pay run per new employee against the Fair Work Pay Calculator or your registered BAS agent
• Review Modern Award rate updates each 1 July and confirm rates in Payroll Defaults are current
• Consult a registered workplace advisor or lawyer before relying on Rosterwave for large or unusual pay situations (e.g. terminations, back-pay, redundancy, LSL cash-out)
• Retain finalised payslips and audit logs for at least 7 years (Fair Work Act record-keeping requirements)

Contact

Questions about how Rosterwave calculates something? Email support@rosterwave.com. We can explain our logic but cannot advise on your legal obligations.

For authoritative rate information: fairwork.gov.au or the Fair Work Infoline on 13 13 94.

Acceptable Use Policy

In one sentence: Use Rosterwave lawfully, don't attack our systems, don't try to scrape or resell it, and don't upload data you have no right to.

1. Scope

This Acceptable Use Policy (AUP) applies to all users of the Rosterwave Service — Owners, Admins, HR, Operations, Location Managers, and Staff. Violations may result in suspension or termination of your account.

2. Prohibited Activities

2.1 Illegal or harmful use

• Any activity that violates Australian federal, state, or territory law
• Uploading personal information without a lawful basis under the Privacy Act 1988 (Cth)
• Infringing third-party intellectual property, trade secrets, or moral rights
• Harassment, threats, discrimination, or content that vilifies on the basis of race, religion, gender, sexuality, disability, or other protected attribute
• Content depicting or promoting child sexual abuse — reported immediately to the eSafety Commissioner and law enforcement

2.2 System abuse

• Attempting to access accounts, data, or systems you are not authorised to access
• Reverse-engineering, decompiling, or otherwise attempting to derive source code from the Service
• Bypassing or attempting to bypass rate limits, authentication, or access controls
• Automated access other than through documented API endpoints
• Denial-of-service, brute-force, or credential-stuffing attacks against Rosterwave infrastructure
• Deploying malware, ransomware, cryptomining, or persistence mechanisms through the Service
• Load-testing or vulnerability-scanning without prior written consent to security@rosterwave.com

2.3 Commercial abuse

• Reselling, sublicensing, or white-labelling the Service without our prior written consent
• Creating multiple free/trial workspaces for the same business or related entities to avoid paid tier limits
• Sharing paid features with parties outside your workspace
• Using the Service to build or benchmark a competing product
• Scraping public marketing pages, pricing, or feature lists at industrial scale

2.4 Communications abuse

• Using Service-generated emails to send spam, unsolicited commercial content, or phishing
• Sending misleading employee invitations to people who have not been hired by you
• Impersonating another person or entity

2.5 Data abuse

• Uploading data you were not lawfully entitled to obtain
• Using Rosterwave to circumvent Fair Work minimums, tax obligations, or superannuation guarantee obligations
• Falsifying payslip, timesheet, or leave records with intent to defraud employees, ATO, or Fair Work Ombudsman

3. Reasonable-use limits

Even where usage is not explicitly capped by plan tier, we expect reasonable use:

• API rate limit: 60 requests/minute/user (Business tier: 300/minute)
• Bulk operations (imports, exports): under 100MB per operation
• Kiosk devices: reasonable number given your Location count
• Storage: standard employee/payroll data volume for your plan tier's employee cap

Excessive usage that degrades service for others may trigger throttling or a request to move to a higher tier.

4. Reporting Violations

If you believe another user is violating this AUP, or you have found a security issue in the Service, please report to:

• Abuse: abuse@rosterwave.com
• Security: security@rosterwave.com — see our responsible disclosure page (coming soon)

5. Enforcement

Suspected violations are investigated internally. Depending on severity we may:

1. Issue a written warning
2. Temporarily suspend the offending user or workspace
3. Permanently terminate the workspace, without refund
4. Report the activity to law enforcement or regulators (Fair Work Ombudsman, ATO, OAIC, eSafety Commissioner)
5. Pursue civil action for damages

Where lawful and reasonably practical, we will notify the affected Owner before terminating.

6. Changes

We may update this AUP from time to time. Material changes will be notified to the Owner by email.

Contact

abuse@rosterwave.com · security@rosterwave.com

Service Level Agreement

Summary: Pro tier targets 99.5% monthly uptime. Business tier targets 99.9%. If we miss it, you get a service credit on your next invoice.

1. Definitions

• "Availability" means the percentage of total minutes in a calendar month during which the core Service (login, dashboard, schedule, timesheet, payroll, business analysis) was accessible and functionally responsive.
• "Downtime" means any period during which the core Service is not Available, excluding Excluded Downtime (clause 4).
• "Monthly Uptime %" = ((Total minutes in month − Downtime minutes) ÷ Total minutes in month) × 100.
• "Service Credit" means a credit applied to the next monthly invoice, calculated per clause 3.

2. Uptime Commitment

3. Service Credits

If Monthly Uptime falls below the applicable target, you are entitled (on written claim within 30 days after month end) to a Service Credit:

Service Credits are applied to future invoices only, are non-transferable, and are your sole and exclusive remedy for Availability failures. Service Credits do not entitle you to a cash refund.

4. Excluded Downtime

The following are not counted as Downtime:

• Planned maintenance — announced at least 48 hours in advance through email to the Owner or on our status page
• Emergency maintenance — required to address security vulnerabilities or prevent data loss, with best-effort notification
• Third-party outages — issues with your ISP, browser, device, or with third parties whose failures cascade into the Service (payment processor, DNS provider, upstream cloud region)
• Force majeure — as defined in the Terms of Service, clause 15
• Customer misconduct — outages caused by your breach of the Acceptable Use Policy (e.g. exceeding rate limits)
• Beta / preview features — features expressly labelled as beta are excluded
• Downtime during Starter (free) usage — the Starter tier has no uptime commitment

5. How to Claim a Service Credit

1. Email billing@rosterwave.com within 30 days after the end of the affected month
2. Include your Company ID, the affected date/time range, and (if available) evidence of the incident
3. We will confirm eligibility within 10 business days and apply any credit to your next invoice

6. Status Page

We maintain a public status page at [status.rosterwave.com] showing current service status and incident history. This is the authoritative source for uptime records.

7. Reporting an Incident

If you experience an outage or major service degradation:

• Check the status page first
• Report new incidents to support@rosterwave.com · Business tier via priority channel
• Include: Company ID, symptoms, timestamp, browser/device

8. Post-incident Review

For any incident causing Downtime of 30 minutes or more affecting Pro/Business tier customers, we will publish a post-incident review on the status page within 14 days, including root cause, timeline, and remediation steps.

9. Changes to this SLA

We may amend this SLA on 60 days' notice. Reductions in uptime targets require your acceptance; you may cancel before the effective date without penalty.

Contact

billing@rosterwave.com for Service Credit claims · support@rosterwave.com for incident reports.

Refund Policy

Free tier

The Starter plan is free. Nothing to refund.

Paid subscriptions · Standard policy

Rosterwave subscriptions are billed monthly in advance. When you cancel, service continues until the end of the current billing period. Partial-month refunds are not generally provided because you retain full access until period end.

Pro-rata refunds on downgrade

If you downgrade from a higher plan mid-cycle, the difference will be credited toward your next invoice, not refunded to your card.

Full refund · 14-day guarantee

If you upgrade to Pro or Business and are unsatisfied within 14 days of the upgrade, we will refund the most recent charge in full and downgrade you to Starter. Contact billing@rosterwave.com to request this.

Failed payment / involuntary cancellation

No refund is due for periods when the account was locked due to non-payment.

Australian Consumer Law rights

Nothing in this policy limits your rights under Schedule 2 of the Competition and Consumer Act 2010 (Australian Consumer Law). If our Service:

• Fails to be of acceptable quality
• Is unfit for a purpose we advertised it for
• Suffers a major failure

you are entitled to a remedy including refund, cancellation, or compensation for reasonably foreseeable loss.

Chargebacks

If you dispute a charge with your card issuer without first contacting us, we may suspend your account pending resolution. We prefer to resolve disputes directly first — email billing@rosterwave.com before opening a chargeback.

Contact

Refund requests, billing questions: billing@rosterwave.com. Response within 2 business days.